NDIS Support in Queensland, Victoria and Tasmania

Support that feels like it was made for you

Hugo Care supports NDIS participants across selected regions of Queensland, Victoria and Tasmania — with nurse-led management, friendly local teams and support built around your goals.

Registered NDIS Provider

Your local team

High support worker matching success rate

Nurse-led clinical oversight

Sinae – SEQ / Brisbane

SEQ / Brisbane

Sinae – SEQ / Brisbane

SEQ / Brisbane

Joe – FNQ / Mareeba

FNQ / Mareeba

Joe – FNQ / Mareeba

FNQ / Mareeba

Dondon – Mackay

Mackay

Dondon – Mackay

Mackay

Clair – Rockhampton

Rockhampton

Clair – Rockhampton

Rockhampton

Melbourne

Melbourne

Tasmania

Tasmania

Why Hugo Care

Grounded, nurse-led support you can rely on

We work in the regions we know best, keeping support consistent, safe and centred on each participant.

20,000+

Support hours delivered

3

States with local teams

6

Regional teams on the ground

24/7

Supported living options

Illustration of a nurse talking with an older woman and her family member

Culturally Responsive Care

Support shaped around each participant’s culture, preferences and routines.

Registered NDIS Provider

Hugo Care is a registered NDIS provider.

Nurse-Led Management

Support is planned and overseen by experienced nursing leadership.

QLD, VIC and TAS Coverage

Local teams across selected regions of Queensland, Victoria and Tasmania.

Every service is supervised by clinical nurses, and cultural diversity is built into each support plan.

Clinical, daily and accommodation supports

NDIS services built around real support needs

Hugo Care connects nurse-led oversight, practical daily support, community participation, recovery coaching and accommodation pathways into coordinated support.

Daily Living and Community Access

Support with home routines, appointments, transport, social participation and independence.

Daily Living and Community Access

Support with home routines, appointments, transport, social participation and independence.

SDA and SIL Accommodation

Supported accommodation pathways planned around safety, routines and long-term suitability.

SDA and SIL Accommodation

Supported accommodation pathways planned around safety, routines and long-term suitability.

Complex Care and Medication

Clinical oversight for participants with physical, intellectual and complex support needs.

Complex Care and Medication

Clinical oversight for participants with physical, intellectual and complex support needs.

Support Coordination

Clear guidance to coordinate providers, goals, risks and communication.

Support Coordination

Clear guidance to coordinate providers, goals, risks and communication.

NDIS/DVA Community Nursing

Nurse-led community nursing support for eligible NDIS and DVA clients.

NDIS/DVA Community Nursing

Nurse-led community nursing support for eligible NDIS and DVA clients.

Group Activities

Social and skill-building group programs that encourage connection, confidence and community participation.

Group Activities

Social and skill-building group programs that encourage connection, confidence and community participation.

Not sure where to start?

Illustration of an accessible neighbourhood street with people walking, a support worker pushing a wheelchair user, and neighbours chatting outside their homes
Illustration of an accessible neighbourhood street with people walking, a support worker pushing a wheelchair user, and neighbours chatting outside their homes
Woman using a wheelchair preparing food at her kitchen sink at home

Support built around people

Practical support for everyday life

Hugo Care works with participants, families, support coordinators and health professionals to provide support shaped around individual goals, routines and changing needs.

Participant-centred planning

Local support teams

Clear communication with families and professionals

Current SDA & SIL opportunities

Accommodation referrals are welcome

Explore current Hugo Care accommodation options and discuss whether an SDA or SIL pathway may suit the participant’s support needs.

Illustration of a support worker helping a wheelchair user outside a single-storey accessible home with a ramp
Illustration of a diverse group of people, including a wheelchair user, gathered together

Why choose us

What we stand for

Respect

We believe everyone should be treated with respect and their values, beliefs and opinions should be heard and appreciated without judgement.

Respect

We believe everyone should be treated with respect and their values, beliefs and opinions should be heard and appreciated without judgement.

Freedom

Everyone should have the right to choose their own pathway and have free control over their life choices and direction.

Freedom

Everyone should have the right to choose their own pathway and have free control over their life choices and direction.

Equality

We fundamentally believe that all humans should be treated as equals regardless of their background, culture, challenges or goals.

Equality

We fundamentally believe that all humans should be treated as equals regardless of their background, culture, challenges or goals.

Kindness

We extend kindness to everyone we meet to create a culture of acceptance and trust. We focus on building genuine connections.

Kindness

We extend kindness to everyone we meet to create a culture of acceptance and trust. We focus on building genuine connections.

Our partners

Who we work with

Testimonials

What our clients say

Very friendly polite helpful service providers and 100% recommend you to everyone who would like help from your services thanks.

Amanda Sue McConnell

Domestic Care Client

Hugo takes care of his clients 100% and I would recommend to people that need care to go through Hugo Care.

Melissa Hay

Client

This company provides my friend with the care and support he needs with friendly staff who are kind and understanding.

Rosalie Sampson

Friend of Client

As a support coordinator I’ve referred several participants to Hugo Care. Communication is prompt, the team is nurse-led and reliable, and my participants always feel heard.

Daniel Priestly

Support Coordinator

The team helped my son settle into supported accommodation and kept us involved every step of the way. We finally feel like we have the right people around us.

Karen Wallace

Parent of Participant

My support workers turn up on time, know my routine and genuinely care. Having a nurse involved in my plan gives me real peace of mind.

Peter Hughes

NDIS Participant

Frequently asked questions

Questions families often ask

Illustration of a Hugo Care advisor going through a checklist with a couple at a table

Who can receive support from Hugo Care?

Do I need an NDIS plan before contacting you?

Which regions do you cover?

Can I choose my own support workers?

How do referrals work?

Get in touch with us and together, let’s make life amazing.

Get in touch with us and together, let’s make life amazing.

Get in touch with us and together, let’s make life amazing.

Book a free advice call and we’ll talk through what support would suit you.

Call 0487 192 525