Accessibility statement

Hugo Care is committed to making our website and services accessible to people of all abilities. Accessibility isn’t an add-on for us — it’s central to the work we do every day as a registered NDIS provider.

What we do

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our site uses clear headings, readable type sizes, strong colour contrast, descriptive link text and alternative text for meaningful images. Animations are subtle, and we respect your device’s reduced-motion preference.

Accessible ways to reach us

If you find any part of our website difficult to use, or you’d like information in another format — such as large print, Easy Read or over the phone — we’ll happily help. We can also arrange interpreters, including Auslan, for meetings and support planning.

Feedback

Your feedback helps us improve. Call us on 0487 192 525, email hugo@hugocare.com.au, or use our feedback and complaints page. We take every report seriously and aim to respond within one week.